Tag: NovCon
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Warning: Even as many businesses rely on instinct for staffing, the harsh reality is that they’re wasting 27% of labor costs. Even worse, they’re losing 18% of customers to competitors using WFM analytics. The Hidden Staffing Crisis Consider this alarming fact: While you read these words, forward-thinking competitors are already taking action. Specifically, they’re using…
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Wake-Up Call: 89% of customers switch to competitors after having a poor experience. Your customers are speaking, do you think you’re listening? The Silent Alarm You Can’t Afford to Ignore Your customers are screaming valuable insights at you every single day – in their complaints, their praise, their buying patterns, and their silence. Yet most businesses…
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Key Takeaway: Businesses that combine data analytics with human expertise are growing 3X faster than their competitors. Those who ignore this shift risk becoming obsolete within 5 years. Are You Falling Behind? The Clock is Ticking Imagine this: Two businesses launch simultaneously, offering similar products and possessing equal potential. Five years later, one is thriving—expanding…